“This is our second season of having a pool with Ecosmarte as the system. Last year, everything was great and the pool was crystal clear. This year, we have had our pool open two months, and there has yet to be more than one day in a row where the pool has been clear. We have worked with our pool company and called the Ecosmarte company with no luck. It is very frustrating. If I had to do it all over again, I probably wouldn’t have bought the Ecosmarte system”
“I have a new ecosmarte system (w/ glass media filter) installed 3 weeks ago in Waterloo Cda. and once it went milky / cloudy it hasn’t recoved.
I just shocked it with a non-chlorine and potassium based Oxidizer so there shouldn’t be an algae problem.
I’m finding the Ph rises easily and the Calcium drops easily. I’m wondering whether this will make me bankrupt buying salt (Calcium/Chloride) and Muriatic Acid.
Something I find very frustrating is that on the ecosmarte site they give you losts of warning against using the wrong chemicals and yet they don’t provide a very comprehensive list of acceptable chemicals.
Chemicals in the shops are not that well labelled and can contain many things other than the prime chemical.
Locally, all the pool shops are *virtually* ignorant about the systems.
Any experience / suggestions out there? ”
“Oh how I wish I’d read the Pool Wizard before investing in our EcoSmarte…principle is brilliant, however we’ve had not a two-day period go past since the kick-off of this season without either ‘jello green’ water (which may or may not be total alkalinity problems), algae (which isn’t being killed not only because pH is too high – probably – (unless it’s actually total alkanity, see above) but also possibly because if you look in the small print it says that you may have to use algaecides to completely cater for all algae in all temperatures….. ho hum. Anyone actually succeeded reading their pH & TA correctly & dealing brilliantly with algae in consistent water temperatures of 30C & above plus constant sunshine (woe is me, it’s southern Spain!)???? please any help would be gratefully received. The EcoSmarte chaps are helping to a point but I feel largely that we’ve bought it without being warned the possible complications. Chlorine was a heck of a lot easier!”
“Hi Eric, don’t know about you but I’m STILL struggling with my system; NO I haven’t been in touch with my supplier direct because I made the mistake of buying the very first system from a friend who’d just set up as an EcoSmarte installer & as my other half keeps pointing out, you don’t go to a new restaurant on the first night you wait until the problems are ironed out. …..anyway, it would be good to know if you are still having problems, what they are, what your pool info/local temperatures etc are to see if I learn anything from that. We’re giving serious consideration to having the system pulled out & return to chlorination. Apart from anything else, our electricity bill is way up from having to use the filter so many more hours than expected.” Fiona
“In the first 10 weeks of the life of my $63K pool, the Ecosmarte copper ionization system has inflicted about $20k in damage to plaster, tile, and all metallic components that come in contact with the water, virtually destroying everything from pool lights to filter.
Inordinate amounts of acid and calcium which both the contractor and Ecosmarte “800” techs continually told me to keep adding in a well-water fed pool with only 33 ppm TDS from the wellhead and an extremely low (unmeasurable) alkalinity caused the damage.
The copper coming out of solution stained all plaster and pvc parts blue, and calcium out of solution settling on all surfaces (plaster/tile/grout) gave the pool “measles” — tens of thousands of brown spots ranging in size from small dots to quarters. As metal parts began to rust into oblivion after 8 weeks, legitimate rust spots began eating their way into plaster and grout and depositing themselves on PVC parts. The plaster itself is badly etched, and the porcelain tile feels rough.
In numerous calls for help to Ecosmarte, all that I was ever told was: “add more calcium” and “sufficient acid to bring PH within normal range”. The PH bounce was dramatic every 48 hours, it was impossible to maintain normal range. Ecosmarte continually admonished me in strong terms not to adjust the alkalinity under any circumstances, and the contractor on 3/31/08 astonished me with this statement: “There is absolutely no relationship between alkalinity and PH.” Perhaps on his native planet that is true.
Both the contractor and Ecosmarte were continually advised of the total amounts of acid and calcuim added as time went by, and neither voiced any alarm, repeatedly stating that after 2 months the pool would stabilize itself. Bottom Line: After 10 weeks in this new pool, 63 gallons of acid and 129 pounds of calcium had been added until the pool company manager finally instructed me to pull the plug on the system.
I am not a water scientist, but several of the Ecosmarte “reps” that I spoke with demonstrated a gross lack of knowledge of pool chemistry.
In my final conversation with Ecosmarte –after updating them on the
progress of damage– I was incredibly told that I needed to add even more calcium to increase it from the (then) 636 ppm to 2,000 ppm! When I did the math on that, it would require and additional 192 pounds of calcuim? Ludicrous. The buck had stopped. I demanded that a “higher” representative of Ecosmarte contact me, but was told that such was not possible: (“They do not speak directly with customers.”) They refused to tell me who the District Rep was, or provide a contact to him. Upon further arguing and insistence, I was told that “somebody” would be in contact. I have heard nothing further from anyone at Ecosmarte. I am in the process of filing a lawsuit against the pool builder, who has disavowed any responsibility and will not return my calls, let alone refund the $2500 paid for the system. The pool company has even stated that it is my fault — for
following their advice to the letter (!).
I’ve read many “good” testimonials, and several “bad” ones about the
system. There are so many variables, I have concluded that no two installations are the same. If you’re a gambler, and have a lot of spare time and plenty of money, I urge you to give it a try. Good luck. FURTHER NOTE:
I have read one internet report that stated that the Justice Dept. has accused the company of misrepresentation, fraud, false advertising and that the product does not perform as claimed. Well, after all, any competent water scientist will tell you that neither copper or oxidation will effectively control the two worst threats in a swimming pool — namely viruses and bacteria. From posts elsewhere, it also appears that the system also can have a problem with algae. Snake oil?
Perhaps this report answers the question: “Why are there so few
installations?” Frankly, I believe some customers are simply ignorant of what is truly going on in their pools, gullible, simply unwilling to admit that they made a mistake, or selling the product.”
“I also agree that Ecosmarte, or any other method of water treatment, is not for everyone. Every water supply, climate, pool contruction is different. It may not work for every situation. You do however, tend to hear more from people that have not been able to make it work than those that have.”